Dear Jessica,
(Transportation Company) would like to extend our apologies for the sleepiness of our driver while traveling with us on July 5, 2009.
Although these problems are not pleasant to address, it gives our company an opportunity to evaluate our current procedures and make changes to our employee training to better serve our customers.
We apologize for the behavior of the driver and thank you for your concern and making us aware of this situation. We appreciate feedback from passengers, since it is sometimes difficult to know how the drivers are doing. We have spoken with this particular driver to prevent a situation like this from happening again. He was also told to sleep in Salt Lake before heading back so that he would be fully rested for the return trip.
Again, we apologize for any inconvenience caused. Thank you for keeping us informed of our driver’s behavior. We hope you will travel with us in the future if the need arises.
Sincerely,
Whoever the person was
Posts
0 comments:
Post a Comment